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Satisfaction Guarantee

We're confident that you'll be delighted with your The Silver Palate® purchase. We've teamed up with WorldPantry.com®, a company dedicated to using the Internet to bring the best foods of the world to your table, and every product purchased from the The Silver Palate® website is backed by the WorldPantry.com® Satisfaction Guarantee:

WorldPantry.com® Absolute Satisfaction Guarantee

If you are not absolutely satisfied with your purchase, for any reason, let us know. We will promptly replace the item or give you a refund of its purchase price. It's that simple.*

*This satisfaction guarantee policy is for purchases made through this site only. Requests for refunds or replacements must be made within 90 days. After 90 days, requests regarding product defects or order errors will be considered.

How to Return an Item

  • Please return items as soon as possible. Returns must be made within 90 days to be eligible for our Satisfaction Guarantee.
  • Write the reason for your return on the back of your packing slip.
  • Enclose the slip in the carton and wrap the package securely.
  • Send it to the return address on your shipping label.

    The address will be either:

WorldPantry.com®/The Silver Palate® Returns
480 Terminal Street
Camp Hill, PA 17011

or

WorldPantry.com®/The Silver Palate® Returns
8250 NE Underground Drive - Pillar 132C
Kansas City, MO 64161

or

WorldPantry.com®/The Silver Palate® Returns
2917 Whipple Road
Union City, CA 94587

  • If you do not have your packing slip, please include the reason for return, along with your name, e-mail address, and phone number (so we may call you with questions) and send the package to the address above.
  • For your protection, please use UPS, FedEx or Insured Parcel Post for shipment.
  • A credit for the price of the item and applicable taxes will be applied to your credit card. Shipping and handling charges are not refundable unless a result of an error by The Silver Palate® or WorldPantry.com®.

Exchanges

Our returns center cannot process exchanges. If you have found another item on our site that you would prefer over the one originally ordered, please return the original item and place a separate order for the new item. We will notify you via e-mail when the return has been processed.

Questions?

If you have questions about your return, please contact us. Be sure to include the information in your packing slip in your correspondence.